Refund & cancellation policy

This policy explains when you can cancel a TrendTrackerS365 subscription and when a refund is available. It forms part of our terms of service.

1. What you are buying, and why that matters

A subscription is a digital licence. The moment we add your TradingView username to the invite-only indicator, you have the complete product — there is nothing to return and nothing we can take back that you have not already seen. That is the reason for the rules below.

2. Cancelling before access is granted

Full refund. If you change your mind after paying but before we have granted access to your TradingView username, email us and we will cancel the order and refund you in full. Your dashboard shows your access status, so you can always see which side of this line you are on.

3. After access has been granted

Subscriptions are non-refundable once access is live. Because the indicator is delivered immediately and in full, we do not offer refunds for change of mind, for not using the tool, or for trading results.

To be explicit, we do not refund on the basis of trading losses. The tool displays signals; it does not guarantee outcomes, and every trade is your own decision. Please read the risk disclaimer before subscribing.

4. When we do refund after access

We will refund, pro-rata for the unused portion of your term, if:

• We cannot deliver. If we are unable to grant you access at all, or the indicator becomes permanently unavailable through our fault, and we cannot fix it within 14 days.
• You were charged twice. Duplicate or accidental charges are refunded in full, immediately, on request.
• A payment was not authorised by you. Report it and we will refund and investigate.

Beyond these, we consider genuine exceptional circumstances case by case. Write to us and explain — you will get a considered answer from a person.

5. Cancelling a renewal

There is nothing to cancel. Plans do not auto-renew and no payment is ever taken without you initiating it. If you do nothing at the end of your term, access simply stops.

6. What happens when a subscription ends

Your TradingView username is removed from the indicator and it stops appearing on your charts. Your account, order history and invoices stay available, so renewing later restores access without re-registering.

7. How to request a refund

Email support@trendtrackers365.com from the address on your account, with your order reference and the reason. We acknowledge within 2 working days and decide within 7.

8. How refunds are paid

Approved refunds go back through the original payment method — Razorpay for INR and Stripe for USD. We cannot refund to a different card or account. Once we issue the refund it typically reaches you in 5–10 working days, depending on your bank; that final leg is outside our control.

9. Prerequisite costs are not ours to refund

Your TradingView subscription is a separate contract between you and TradingView, Inc. We cannot refund it. Any refund request for that must go to TradingView.

10. Contact

TrendTrackerS365, [Registered address line 1], Bengaluru, Karnataka [PIN], India. Email: support@trendtrackers365.com.