Privacy policy

This policy explains what personal data TrendTrackerS365 collects when you use https://trendtrackers365.com, why we collect it, and what rights you have over it.

1. What we collect

Information you give us

• Account details — your name, email address and phone number.
• Your TradingView username — required, because it is what we add to the invite-only indicator to grant you access.
• Billing country — used to determine your currency and which payment processor handles the transaction.
• Anything you write to us — enquiries sent through the contact form or by email.

Information we collect automatically

• A session cookie so you stay logged in, and a CSRF token cookie that protects forms from cross-site request forgery. Both are strictly necessary.
• A small local preference for your chosen theme and currency, stored in your browser and never sent to us.
• Standard server logs (IP address, browser user agent, requested URL, timestamp) kept for security and troubleshooting.

What we never see

Your card details. Payments are handled entirely by Razorpay (INR) and Stripe (USD). Card numbers, CVVs and bank credentials are entered on their systems and never touch our servers. We receive only a payment reference, the amount, the currency and a success or failure status.

2. Why we use it

• To create and operate your account (performance of our contract with you).
• To grant, maintain and remove your indicator access on TradingView.
• To process payments and issue receipts.
• To send service emails you need — access granted, payment confirmed, subscription expiring, password reset.
• To answer your enquiries.
• To meet legal and tax obligations, and to detect and prevent fraud or abuse (legitimate interest).

We do not sell your personal data, we do not rent it, and we do not share it with advertisers.

3. Marketing

We only send marketing email if you have opted in, and every such email carries a one-click unsubscribe. Unsubscribing does not stop the service emails listed above, because you need those to use what you paid for.

4. Who we share it with

We share the minimum necessary with:

• Razorpay Software Private Limited and Stripe, Inc. — to process your payment.
• Our hosting provider — the servers on which the site and database run.
• Our email delivery provider — to send transactional email.
• Professional advisers and authorities — where we are legally required to disclose.

Note that adding your TradingView username to our indicator necessarily makes that username visible within TradingView’s own systems. TradingView’s handling of your data is governed by their privacy policy, not ours.

5. How long we keep it

Account and subscription records are kept for as long as your account is open and for eight years afterwards, which is the retention period Indian tax and accounting law requires for financial records. Contact enquiries are kept for two years. Server logs are kept for 90 days.

6. Security

The site is served over HTTPS. Passwords are stored as salted one-way hashes and are never recoverable in plain text, including by us. Session cookies are HttpOnly and cannot be read by scripts. Access to the production database is limited to the founders.

No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authority as required by law.

7. Your rights

You may ask us to:

• give you a copy of the personal data we hold about you;
• correct anything that is wrong;
• delete your account and data, subject to records we must retain for tax and legal purposes;
• stop sending you marketing.

Email support@trendtrackers365.com and we will respond within 30 days.

8. Children

The service is not intended for anyone under 18, and we do not knowingly collect data from children.

9. Changes

We will post any changes to this policy here and update the date at the top. Material changes will also be emailed to account holders.

10. Contact

TrendTrackerS365, [Registered address line 1], Bengaluru, Karnataka [PIN], India. Email: support@trendtrackers365.com.